FieldTraq puts an AI agent on every stage of the ticket lifecycle: intake, matching, dispatch, field work, billing, and invoicing. Your team stops coordinating the work and starts directing it.
Connects to the tools your operation already runs on
Every stage hands off to the next automatically — no re-keying, no lost context, no manual handoffs between departments. Click any stage to see what the agent does.
A phone call, an email, or a portal submission all land as one structured ticket — customer, site, category, priority, and matching filters captured in a single record.
Each skill is scoped to one job and does it consistently — orchestrated end-to-end so the whole lifecycle moves on its own.
Phone (AI voice), email, and a self-service portal all create one structured ticket. Low-confidence captures escalate to a person; clean tickets route straight to matching.
Evaluates the full technician pool the moment a ticket opens — location, skill, labor rate, availability, and rating — and returns a top-ranked match with a transparent, auditable justification.
Sends the dispatch notification, tracks acknowledgement, fires a 24-hour confirmation reminder, and escalates automatically if no one responds 6 hours out — so no visit slips through.
On-site check-in, a full work log with parts and before/after photos, structured checkout with completeness validation, and dual sign-off from technician and customer.
Pre-invoicing audit checks hours against timestamps, validates labor rates, applies tax classification, prices parts with the materials markup, and flags holds before a dollar goes out.
Generates a contract-priced invoice, emails it to the billing contact, and syncs payables and receivables to QuickBooks automatically — closing the revenue cycle without re-entry.
The difference between a traditional field service operation and an AI-first one isn't more software — it's where the coordination happens.
Because the lifecycle is one connected system, the things operations leaders chase manually come for free.
AI-powered matching eliminates manual coordination — lowering cost per dispatch and getting the right technician on-site faster.
Real-time dashboards give leadership instant insight into every active job — enabling smarter resource decisions that protect margins.
Technician invoices are validated against check-in timestamps and audit rules before customer invoicing — accelerating cash flow and ending billing disputes.
An extensible skill architecture means new capabilities — back-office sync, new service categories — plug in with minimal rework as the business evolves.
Every skill runs on one orchestration layer that manages state, enforces SLAs, handles the edge cases, and logs every action for compliance.
Manages every ticket transition across the full lifecycle, so status is always correct and never ambiguous.
Wires every skill across the lifecycle into seamless, automatic handoffs — no glue code, no human relay.
Context-aware re-assignment, escalation, and edge-case management when a ticket doesn't follow the happy path.
A timestamped log of every action and skill invocation — every decision is explainable and compliance-ready.
Live visibility into every ticket, SLA status, and technician profile — for coordinators and leadership alike.
New skills plug in with minimal rework as business needs evolve — the platform grows with you.
FieldTraq runs as managed infrastructure under your control. Everything that makes the operation distinctively yours stays yours — the platform is the engine, not the owner.
Every record the platform generates — customers, sites, technicians, tickets, work logs, audits, invoices, communications — is stored in your database, fully owned and under your direct control.
Your lifecycle stages, SLA tiers, matching criteria, billing-audit logic, and exception thresholds encode your operational know-how — and remain your intellectual property.
Every prompt, training example, and configuration tuned to your operation — your voice persona, your audit logic, your summarization style — is yours, not transferable to anyone else's deployment.
The portal, email templates, invoice format, voice-agent tone, and dashboard all carry your brand. Customers experience you throughout — never the infrastructure underneath.
See the full intake-to-invoice lifecycle running on your workflows. We'll walk you through a live ticket, end to end.